Your Questions Answered
Commonly Asked Questions About Our Laundry Services
We believe in transparency and want you to feel completely confident when trusting us with your clothes. Below are answers to the questions we hear most often.
Can't find the answer you need? You are always welcome to contact our team directly via phone, email, or our contact form.
Questions About Our East Chicago Coin Laundry
Laundromat FAQ
Our self-service laundromat is located at 4802 Indianapolis Blvd., East Chicago, IN 46312. We have plenty of parking right in front of the store.
Our laundromat is open daily from 7:00 AM to 10:00 PM.
The last wash must be started by 9:00 PM to ensure you have enough time to finish drying and folding before closing.
Yes! We feature top-of-the-line Electrolux machines, including massive 65 Lb. washers and many large-capacity dryers, perfect for comforters, sleeping bags, and large family loads.
Our machines are coin-operated only (Coin-op). We have a convenient change machine on-site for your use.
Pricing varies based on the machine size and cycle selected. We invite you to visit the store to see the current competitive pricing posted on the machines.
Please call us immediately at (219) 237-9380. As our store is partially attended, we will check with our staff. Lost and found items are held temporarily before being donated.
Questions About Our Professional Drop-Off Laundry Service
Wash and Fold Questions
Drop-off service hours vary daily. Customers must call (219) 237-9380 to check if an attendant is available to check in your order. Pick-up is available as soon as the next day, and we will notify you when your order is ready.
This service is only available by appointment only so please call before arriving.
Our walk-in wash and fold service is priced at $1.70 per pound, with a minimum order requirement of 20 pounds ($34).
You only pay for the clean and dry weight of your order! This weight is typically lighter than any dirty, damp, or soiled laundry you drop off.
Yes, we take special requests within reason, such as using warm water for washing or low temperatures for drying. Please clearly communicate these preferences when you drop off your items.
Yes, we can hang items specified by you. This is complimentary if you provide the hangers. If we provide the hangers, there is a small charge of $0.10 per hanger.
We understand life gets busy! We will happily hang onto completed wash and fold orders for up to 30 days. If an order remains unclaimed after this period, the items will be donated to a local charity.
No, we do not. We keep all orders separate to avoid mix-ups, losses, and cross-contamination.
Questions About Our Door-to-Door Laundry Service
Pickup and Delivery Questions
Our service runs Monday through Friday, from 9:00 AM to 5:00 PM. Orders picked up on Friday cannot be delivered until Monday at the earliest.
All orders must be scheduled online through our website. You can select your pickup/delivery days and service preferences at checkout.
That’s fine! You simply need to note this when scheduling and clearly describe where our driver can safely find your laundry bag for pickup and where they should leave your clean, folded laundry upon delivery.
No. For liability reasons and the safety of your property and our drivers, our service is strictly door-to-door. All laundry must be left in an easily accessible, exterior location (e.g., front porch, secure vestibule).
The credit or debit card you enter when scheduling your order online will be kept securely on file and used for billing.
You are only charged once your laundry order is completed, weighed, and delivered back to you.
If the weather is not ideal, we ask that you call us at (219) 237-9380 as soon as possible to make arrangements for another pickup/delivery time or to ensure your bag is protected.
Absolutely! You can easily put your recurring service on hold via your online account when you are traveling. Please ensure any changes are made before the scheduled pickup day to avoid a $10 missed pickup fee.
Questions About Garment Care and Limitations
Losses, Damages, and Items We Cannot Accept
We handle every claim on a case-by-case basis, followed by a thorough internal investigation. If you believe an item was lost or damaged, please contact us directly at support@woodsthrone.com to submit a claim.
We can only accept items that are machine-washable and machine-dryable. This includes everyday clothing, towels, linens, and approved commercial textiles.
Yes. For safety and equipment protection, we absolutely cannot accept items soiled with hazardous materials, including but not limited to flammable liquids, excessive blood, or feces. We reserve the right to refuse any order deemed unsafe or unhygienic.